RG
Rob G

1 reviews | Active since Oct 2010

29 Feb 2020, 14:38

WORST BANK IN SOUTH AFRICA OR THE WHO WORLD

This morning I logged in with ABSA with no problem. Later I needed to access my business account but this time,unlike earlier, the site wanted me to use a CAPTHA number. This I did three times and on each occasion it said my details were incorrect although they were not. The site then blocked the account so I called them but the Business department do not work on weekends. Surprise, surprise! I then called their ordinary number but were told they could not help. I needed a statement of account but this can only be supp**** by the banking dept. This log-in problem occurs almost every time I try to log on and there is something radically wrong with their IT system which they will not acknowledge. My personal account is with FNB in SA as well as an account in the UK. I rarely have a problem with FNB and have never had a problem with the UK bank. ABSA are absolutely useless.

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Replies (1)
Absa
Absa's reply02 Mar 2020, 12:27
Official
Dear Rob
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care