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martingarcao M

1 reviews | Active since Dec 2016

23 Nov 2022, 16:13

Worst bank in South Africa

Been struggling more than three weeks to get access to my account due to an error on their system. Not getting any feedback or service from the reps at my local branch. Clearly ***********s and lack of customer care has taken it's toll on ABSA.

0
Replies (2)
Absa
Absa's reply24 Nov 2022, 10:31
Official
Dear Martin
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***8.
 
Kind regards, 
Group Customer Care 
Rezona Louw 
Absa
Absa's reply25 Nov 2022, 16:06
Official
Dear Martin

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***8.

Kindly provide our office with your account or ID number to ensure effective investigation and feedback.

Kind regards, 
Group Customer Care 
Rezona Louw