AE
Ankia E

1 reviews | Active since Mar 2012

04 Mar 2021, 16:25

Worst Bank in South Africa - ABSA

I am currently on a farm very far from the nearest town, and rely on my ABSA Mobile Banking for all my transactions. This morning I wanted to login and transfer funds from a linked account on my profile to my main account, and my Digital Services was Suspended due to unpaid fees.

I emailed ABSA at 2 different addresses to confirm a deposit to my main account and explained that I have more than sufficient funds in my linked account to transfer and that I feel they have acted harshly by Suspending my Digital Services.

They are not only preventing me from transferring the funds, but they are also punishing me for not transferring them. Further, a deposit was made today to my main account - thus the funds are already there and available, but I should go to my nearest branch with my ID to unlock my banking?

So ABSA, you can have your Call Centres stalk me with messages on Life Products and other offers that I have no interest in, but you cannot message me with a please remember to fund your account today?

It is my expectation, that with the aforesaid, you have managed to LOCK my services, hence you will UNLOCK them in the same manner. No funds - Lock, so funds mean Unlock!

Quick to phone any time of day to sell your products, but pathetic when it comes to resolving Customer Service Issues.

0
Replies (2)
Absa
Absa's reply05 Mar 2021, 09:20
Official
Dear Ankia, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***6. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
 
Regards 
Daphne Le Grange
AE
Ankia E's update06 Mar 2021, 06:37
Reviewer Update
Dear Daphne (Absa),

I responded to your email immediately and yet, here I still find myself unable to access my money through Digital Banking. My App is still locked.