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WN
William N

1 reviews | Active since May 2021

29 Jun 2021, 10:48

Worst Bank in South Africa

I really hate this bank with all my life ..Friday I bought 299 airtime with my banking app for a serious emergency call outside the country but no airtime was loaded in my account yet the money was deducted from my account..Tried to call them on Friday only to be told that they work from Mondays to Fridays at a certain time..I then called them yesterday only to be given a ref number and to wait 3-5days..Today again the same thing has happened again ..bought another 299 airtime but stil no airtime in my account I'm told the same thing..today I received a message that says I bought 1800 minutes yet on my statement its airtime.. I thought this banj was the best but its ****..u can lose your last penny on absa when you need to sort out a very serious matter and you will be told to wait for days when your problems sink ..I'm closing my account because soon our money will dissappear without any trace..I have this bank

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Replies (5)
WN
William N's update29 Jun 2021, 16:01
Reviewer Update
tank you for your response but its been more than 4hrs now I didn't get any call..Nthabiseng,I have lost 598 in total..today when the same thing happened, I called you guys and one of your consultants who sounded like she was still asleep ,told me that she can't deal with case since there's still another case that hasn't been solved..so I have two cases now for the same problem...if you check to your system you will see that I bought airtime yet MTN is saying to me I bought 1800 minutes...what could I do with minutes for one day at 299rands...
Absa
Absa's reply30 Jun 2021, 10:43
Official
Dear Nkosinathi

I did mention when acknowledging your case that i will either call you or sent an email which in this case i did sent an email.
Please check your email.

We are working on your matter and feedback will be provided to you.

Looking forward to being of service to you. 

Kind regards 
Nthabiseng Sibande 
Customer Value Management 
Absa Bank Ltd 
WN
William N's update01 Jul 2021, 10:35
Reviewer Update
thank you Nthabiseng I got my money back
Absa
Absa's reply01 Jul 2021, 10:50
Official
Dear Client
 
 
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 
 
Kind regards
Nthabiseng Sibande
Customer Value Management
 Absa Bank Ltd


WN
William N's update01 Jul 2021, 14:32
Reviewer Update
thanks so much my sister for your loving kindness..May you help a lot of people and solve their problems...Most of the time people like you live short while cold hearted live long but in God's name you will live long and succeed..Stay sweet and loving I wish you all the best my sister