EK
Elsebé Koorsen

1 reviews | Active since May 2021

11 Jul 2025, 06:25

Worst Bank in South Africa

Absa bank is the worst bank in South Africa. The customer service is shocking. I am a beneficiary on a trust account that was supposed to pay out months ago already. They never answer their phone and don’t return emails. When I eventually got through someone in Customer Service - I have been told every day that it’s being investigated and that today it will be paid.

Next day same thing. They are literally lying to just by themselves time.

It has been weeks and weeks with Customer Service up and down and no results.

I will never in my life recommend Absa Bank to anyone or even consider opening an account of any kind with them. The worst bank ever.

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Replies (1)
Absa
Absa's reply11 Jul 2025, 08:42
Official
Dear Elsebé Koorsen 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***9.
 
Kind regards, 
Group Customer Care 
Rezona Louw