IA
Ian A
1 reviews | Active since Nov 2020
26 Jul 2021, 20:30
Worst bank in SA, I will never deal with Absa again.
I have a student loan account for my daughter, and in 2020 Absa, like other banks, offered a payment holiday for 3 months. After this, the bank decided to list those months as being in arrears, started calling me twice daily, harassing me for payment. I finally agreed to a payment arrangement for the arrears, but despite this I am still listed with the credit bureaus. I have a current complaint lodged with the banking ombudsman.
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Absa's replyOfficial
27 Jul 2021, 10:25Dear Ian Arnold
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply27 Jul 2021, 10:25
Official
Dear Ian Arnold
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.
The reference number to your complaint is C-***9
Kind regards,
Rezona Louw
Group Customer Care