Worst Bank in SA!

Honestly the worst Bank in South Africa. No exaggeration. I have my car financed with them. They added insurance without my permission. Didn't call me, didn't email me. I emailed proof of insurance on Tuesday so that they could process my refund and today when I'm calling Absa Finance that I need to call Absa Insurance. Why? For a policy that I didn't take out? I have any agreement with Absa Finance not Insurance. Tebogo Morotodi has the audacity to laugh at me at the end of the call after I ask his Line Manager to give me feedback before close of business? Absa is going to continue to lose customers if they keep up this pace. They could learn a thing or two from FNB