NJ
Natasha J
1 reviews | Active since Mar 2018
30 Jul 2020, 17:40
WORST BANK IN SA
Today parents over 80 years old and I went to the bank after it took my mothers bank card at Doringkloof Mall, for no reason. When we arrived at the ABSA Irene Mall branch and they made my parents stand outside for 45min and wouldn’t allow them to enter before everyone this after we called ahead to ask if they will allow us to enter immediately as my parents are at a High risk age and it was freestyle outside!! They refused to help us!! This is unacceptable, and the service received at ABSA was slow and tedious!!
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Absa's replyOfficial
31 Jul 2020, 09:18Dear Natasha Jonker
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***3
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply31 Jul 2020, 09:18
Official
Dear Natasha Jonker
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .
The reference number to your complaint is C-***3
Kind regards,
Rezona Louw
Group Customer Care