KR
Kevin R

1 reviews | Active since Oct 2019

15 Nov 2024, 11:38

Worst bank in Africa - SABSA (Sad ABSA)

I wish HelloPeter allows for negative stars, maybe then we write a review about ABSA bank. My father was a victim of a "worldremit" credit card *****. Apparenlty whn using a credit card online, ABSA bank allows you unlimited time to approve the transaction on your app. ABSA should to credit card ***** monitoring according to the High Court in JHB, yet they claim the spending was within my fathers spending and he approved the transaction over 8 minutes later on his app. He never spent more than R2000 per transaction yet two R4800 transactions in 5min is in his spending pattern. Logged a multiple complaints at *** yet Lindowe keeps closing the complaints and her manager Erneste does not respond on phone call requests, he wants everything via email yet he rep**** once in over 3 weeks. ABSA is just a horrible bank, and the sad thing is, how many other pensioners sit with the horrible service this bank provides.

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Replies (3)
Absa
Absa's reply15 Nov 2024, 12:39
Official
Dear Kevin Raath Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
KR
Kevin R's update15 Nov 2024, 12:49
Reviewer Update
Hi Rezona,

Unfortunate they don't respond, we have requested details about the ***** investigation, for example when was the notification sent to my fathers phone, when did my father approve it. The CEO office does not want to provide details, all they do is close the incident/complaint.

I have now requested the head of the complaint department call me and put on record why dont they want to provide the details.
Maybe it is time to take this discussion to the ABSA Shareholders meeting.

Absa
Absa's reply15 Nov 2024, 14:31
Official
Dear Kevin Raath Thank you for your posting.

We have referred the matter to the CEO office to make contact with you. Kind regards,Group Customer CareRezona Louw