RH
Renaldo H

1 reviews | Active since Jan 2017

05 Jan 2017, 10:53

Worst Bank I have banked with !!!!!!

<p>So this is how my bad experience start. I have app**** for a credit card online (my absa online banking site) it appeard that i "qualify" for x amount which made me apply for the card. Great... so i went to my nearest branch to find out of everything is still fine and on track. The consultant that helped me at Cradlestone branch said yes everything is on track and i have been fully approved they are only waiting for the limit change. Great as i have waited for my card a few more days. Received my credit card with my initials and surname printed on it. I phoned in to activate it and set up my limit and my pin. All went well over the phone with that process. So after that i tried to use the card as it declined at my nearest garage. Went straight to an Absa branch for assistance. The lady that helped me phoned into absa and spoke to someone that also said all i need to do is wait another 5 days for the hold to drop as the CCD guy never took in my paper work when he dropped of my credit card. So now i have waited 10days in total. Great very excited i went to the bank after my waiting period for the hold to drop. The same lady phoned in to find out why my card is still not working. So after 10 days of waiting with a card that has my info already on it and i have been told that i am fully approved for the card. They said they have declined it because of my affordability....... howcome i have to be put through this whole 10 day process and waiting period and confirmation that i have been approved and then hear that !!!!! I am truly disgusted with Absa and the thing is i have been with Absa for 4 years, my credit record is good with you and this is what i get.... Unfortunately i am not the only one complaining about Absa. You have just lost myself and my wife as clients, we will be moving to another bank.</p>

0
Replies (1)
Absa
Absa's reply05 Jan 2017, 15:01
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd