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Lyle T

1 reviews | Active since Oct 2018

25 Oct 2018, 09:24

Worst bank experience lately!

Very disappointed with my bank, I bank with ABSA bank and for the past couple of months i have been informing them about the R99 debit order going off on my account evens before any of my real debt is paid, i have not given any approval or my consent for this. if i do a revers i get charged so its never a win case for me.... Worst bank experience lately!

0
Replies (4)
Absa
Absa's reply25 Oct 2018, 14:38
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply30 Oct 2018, 04:38
Official

Good day Mr Titus,

I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.

Best regards,

LT
Lyle T's update23 Nov 2018, 08:59
Reviewer Update
I have not got paid yet, and again a deduction of the same amount is deducted. How is this possible that my bank i trust my money with allows my account to be debited with less than a month period?
LT
Lyle T's update13 Dec 2018, 10:09
Reviewer Update
So my bank called me on Tuesday 11th Dec 2018 to advise this has been for a personal loan i have taken out (really for a repayment of R99???). This is after i have been debit ordered twice in one month and the same month my bank is querying my report. I have asked what is the total loan i made since i am not aware of anything in this? they cant help. i asked what date more or less was this? they cant answer. How was payment made into my account? they cant answer... My question is can i trust my bank with my money, is any bank out there interested in protecting my money? And then yesterday the radio news reports the following quote "Banks under fire over R99 debit order ****" as well as google https://www.fin24.com/Companies/Financial-Services/banks-under-fire-over-r99-debit-order-****- ********** 0 Im just saying why lie to me, PAY back my money!!!!!