Worst bank ever

Its been officially two months now since absa just decided to place a hold on my account , I contacted them to find out what was going on just to be informed I should send a pop for a certain transaction which I did since then I have heard nothing. I kept emailing to check for an update , they dont respond. This is completely ridiculous and *********. I did what u asked you needed and to this day I cant use my account or access my funds. Highly unprofessional