Worst bank ever

This is the worst bank to be banking at when you past away and you loved ones needs to get what you left for them. I'm lost my dad 16months ago There was not much to inherit but he was always so proud saying there will be at least he savings which he saved so hard on to leave us something. Our execurator went through the whole process of master of court after 8months receiving the documents back it was handed to Absa who said it take up to 6weeks to be finalized it's now been 5months with no luck of finalizing. I as a beneficiary tried phoning but I was only told they extremely busy. Poorest service I have ever received from a bank