Worst bank ever ABSA
It has been 12 days now and I still have an issue with my credit card. I called in to Absa and was told to send an email because they can't assist me over the phone. Mind you I am meant to have priority banking services which to this day have not been sorted out. Anyway the only response you get from the email is automated, nothing else, yet my account continues to sit in a incorrect balance and affects my buying power as a result. They claim to be committed to excellent service but quite contrary.
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Absa's replyOfficial
17 Nov 2020, 11:15Dear Pamela Sibongile Mbatha Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply17 Nov 2020, 11:15
Official
Dear Pamela Sibongile Mbatha Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care