Worst bank ever ABSA

I went to ABSA branch on 12 February 2018 up to to date they haven't activated my account despite sending relative required FICA documents , My account is frozen and my money is inside and no one at ABSA seems to care. The service is really pathetic and customer relations is very bank the workers thinks they are doing people a favor not service. Kindly activate my account or someone please call me and tell me what transpiring have made countless trips to the branch only to be told we are waiting for FICA my number is ********** 528