Worst bank ever

Started getting calls and messages from collection company regarding an loan that was apparently oppend in 11 may 2015. I never recieved calls or mail from you neither emails regarding this account when i called in to inform them that this is inccorrect as this is a perscribed loan and im being harrassed and i then told them to remove the prescribed account from my name and itc record the call was dropped on me.. So this is my last resort either it gets removed or i will start complaints procedure at credit ombuds man and lay claim agains you for ********* debt collection methods and collecting on an prescribed account aswell as willfull damage off credit record as this has a direct impact on my home loan application and if not resolved i will be following legal route and sue for expenses aswell as harrasment. No wonder your trust index is so low.