Hellopeter
Share Your Experience
DB
Delni B

1 reviews | Active since Jan 2024

20 Sept 2024, 19:32

Worst Bank EVER

Absa just debited my account with 2.5k!! I did not approve a debicheck nor was there an arrangement or communication regard this whatsoever. I want my money back ASAP. This is unacceptable

0
Replies (5)
Absa
Absa's reply23 Sept 2024, 11:47
Official
Dear Delni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
 
DB
Delni B's update27 Sept 2024, 08:27
Reviewer Update
Seven days later and still no reversal of the money! I had a ****** payment arrangement in place!!!
Absa
Absa's reply27 Sept 2024, 11:49
Official
Dear Delni The reference to complaint C-***6.

Please note that my time frame for feedback to you was due today.

Please be advised that I sent an email to you a short while ago and await your urgent response.  Kind regards,Vanessa CroweGroup Customer Care
DB
Delni B's update27 Sept 2024, 11:58
Reviewer Update
The issue has been resolved.
Thank you
Absa
Absa's reply27 Sept 2024, 13:33
Official
Dear Delni The reference to complaint C-***6.

It is a pleasure. 

Kind regards,Vanessa CroweGroup Customer Care