Worst bank ever!!!

Absolutely disgraceful service from a so called leading banks. Been cleared of debt review for more thank 8 years and according to them, they still have a hold on my name... they provide me with the email address. So I forward all relevant documents to them again and again and again, guess what, they can't seem to track emails. It's been months since and they still have no no clue on what's going on. After spending over 2 hours of on my contract phone with them, they eventually agree that the matter is resolved and that I would receive the exit letter and a call from Lindiwe before the end of work day... that was yesterday. Guess again. Still no call or email received. Phoned them again twice today and can't even begin to explain the frustration this bank and it's useless employees have created. Next step will be legal action against Absa. Enough is enough!