EO
Eltan O

1 reviews | Active since Jan 2013

22 Jan 2017, 13:50

Worst bank ever!!!!!!!!!!!!

<p>Went shopping 3 weeks ago on a Saturday and my card declined..? I call customer care since the branches is closed and they say the card's chip is faulty and that I need to get a new card. I waited the whole weekend and went to the bank to get a new card and the lady says that the card is not faulty. It is just not linked with the account anymore?? She could not confirm why something like this happened however she corrected the problem by linking the card again with the cheque account. I tested it and it worked. She also confirmed that the fica was correct and that the account was not blocked, just the card that had to be relinked which she did. Great!</p> <p> </p> <p>A week later shopping on the weekend again the card declined..again...had to wait till Monday..went to the branch as was helped by the same lady..she said she would rather issue a new card as it seemed the card was faulty..so I do the whole biomatrix fingerprint linking and card activation with new pin and everything. Checked the new card outside at the atm and it worked perfectly. Today (Sunday) at the store to nuy something for my daughter which she was waiting for and was so excited to get...boom..the NEW card DECLINES!!!! I call customer care the can confirm that the new card is blocked, the account is fine, just the card that is blocked and that I had to go to the bank again...??!!!!!!</p> <p> </p> <p>They cannot confirm why it is blocked??</p> <p>They cannot confirm when it was blocked??!!</p> <p>They ccannot confirm who blocked it??!!</p> <p>Now I had to tell my daughter sorry we cannot get her what she wanted because absa bank is completely *********** to be called a bank even....and now I have to waist precious time and money AGAIN to fix it...for how long...another week...I WILL be visiting the branch in Sedgefield tomorrow AGAIN...but to CLOSE my account rather that to fix something that will fail me again in a couple of days time again...</p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply23 Jan 2017, 10:41
Official

Dear Eltan

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd