Worst bank ever...

Absa has journal debited a large amount from my savings account today. After attempting to get hold of them numerous times i finally got through and they were very rude and inconsiderate on the phone. I asked can they please do a reversal as that was meant to be my rent and they said it wont happen. I explained that i had not enough income for a few months and that was loaned money fo my rent. They refused to even try and help. When i asked if i could take a loan to consolidate my debt they just told me wrong department.... I find it very sad that this is how they treat clients who have been with them almost 20 years. Absa is only helpful when you have money in your account. When you need your bank to be there they wont even listen.... They're slogan says today tomorrow together??? How is this true when they, without permission take money from your account? You need help from your bank during a slow business time or just some understanding and they refuse... I regret ever becomming an absa client. You treat long term clients with courtesy and respect, not the discontent absa has shown.