IS
Inge S

1 reviews | Active since Oct 2012

27 Sept 2016, 12:06

Worst Bank EVER.

<p>I've had an ABSA Platinum account for about 10 years now. But ABSA made the move to another bank much much easier...</p> <p>Called platinum helpline because of a payment thru the Absa app that dropped a zero in front of an account number. Took me SIX people to get to the right place - each time having to re-describe my issue. Got to a lady in "internet banking".</p> <p>Lady: "the payment has cleared to an account"</p> <p>Me: "yes, but the business specifically said THEY won't receive the payment if the zero was dropped".</p> <p>And then she puts the phone down in my ear.</p> <p>Worst service EVER. This is not the bank I want to "help" me.</p>

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Replies (1)
Absa
Absa's reply27 Sept 2016, 13:56
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd