JF
JULIA F

1 reviews | Active since Sept 2016

08 Sept 2016, 11:24

WORST BANK EVER

<p>So I opened my bank account in 2010, it was a prepaid debit card. I had been using it for close to 6 years now with no hassles, this year April I experienced a problem with my salary, the payroll tells me how they are unable to process my salary or whatever there seems to be blocks on my account. I then rushed to Absa to be told the most unbelievable BS, apparently the products has been discontinued. What I found bizzar was the fact that I was never notified of the sudden "product discontinuation" when I went to open a target save account, or when I went to get a new card when the one I had currentlyhad expired....I mean what is the point of having cellphone banking when they are unable to tell customers of such things? Absa sucks, oh and don't even try to call their customer services days after the 15. They will send you from pillar to post coz apparently they cant deal with "minor issues". ja payday vibes. nxx</p>

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Replies (1)
Absa
Absa's reply08 Sept 2016, 14:11
Official

Thank you for bringing this matter to our attention. We will investigate the matter and one of our resolution agents will contact you once the matter has been resolved..

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Best regards,