1 reviews | Active since Nov 2016
I've been banking with Absa for a couple years now, and I've had endless problems with unauthorized debit orders and bank charges.
Firstly, I have a cheque account that literally sucks the living hell out of me. Always a million and one complications but nothing is ever resolved other than a consultant making me feel as if whatever happened is my own fault.
Secondly, I receive a charges statement every month. Budgeting my financial situations accordingly, only to be charged R700 more than my initial charge statement.
We are living in a world where nothing comes cheap, I have responsibilities and 2 dependants.
The extra bank charges that was so effortlessly deducted was part of my daughter's registration fees due this coming week.
I demand a proper explanation, start taking pride in your company and its people.
Gone are the days where satisfying a customer was a first priority.
I trusted my money with you but turns out you have better priorities than your loyal bankers.
Patiently waiting on one of your arrogant responses as I've received in the past.
Never a "sorry for the inconveniences caused we will sort out the matter"
Always just a sarcastic remark asking me if I put other companies on hello Peter as well followed by a "these charges are because of xyz"
Nobody gives a hoot as to why your bank needs to keep ripping people off just to claimed number 1.
I think this bank is pathetic, it needs better structures put in place it's ridiculous and doesn't care about anything other than conning people!
you definitely lost a client that firmly believed in your services.
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
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