DK
Deon K
1 reviews | Active since Mar 2018
02 Aug 2024, 10:51
Worst bank ever
Time to move to FNB they can’t even tell me what are the admin charges for on my account.
They refuse to help my wife cause her security questions are blocked even though the guy confirmed it all is answered correctly.
My business accounts and personal accounts will be closed.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
02 Aug 2024, 12:39Dear Deon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply02 Aug 2024, 12:39
Official
Dear Deon Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
DK
Deon K's updateReviewer Update
02 Aug 2024, 13:06Hi Vanessa
You quick to complain over the phone to my wife why do we run to social media, clearly now we have your attention but you know what it’s little to late. Moving away from ABSA is the only solution now.
You quick to complain over the phone to my wife why do we run to social media, clearly now we have your attention but you know what it’s little to late. Moving away from ABSA is the only solution now.
DK
Deon K's update02 Aug 2024, 13:06
Reviewer Update
Hi Vanessa
You quick to complain over the phone to my wife why do we run to social media, clearly now we have your attention but you know what it’s little to late. Moving away from ABSA is the only solution now.
You quick to complain over the phone to my wife why do we run to social media, clearly now we have your attention but you know what it’s little to late. Moving away from ABSA is the only solution now.
Absa's replyOfficial
02 Aug 2024, 13:23Dear Deon Regarding incident number C-***5.
I tried calling you as per the details provided on Hello Peter but the call cut twice I then obtained Ms Kruger's details from the home loan account and called her to assist.
Ms Kruger advised she did not want my assistance and cut the call.
Kind regards,Vanessa CroweGroup Customer Care
I tried calling you as per the details provided on Hello Peter but the call cut twice I then obtained Ms Kruger's details from the home loan account and called her to assist.
Ms Kruger advised she did not want my assistance and cut the call.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply02 Aug 2024, 13:23
Official
Dear Deon Regarding incident number C-***5.
I tried calling you as per the details provided on Hello Peter but the call cut twice I then obtained Ms Kruger's details from the home loan account and called her to assist.
Ms Kruger advised she did not want my assistance and cut the call.
Kind regards,Vanessa CroweGroup Customer Care
I tried calling you as per the details provided on Hello Peter but the call cut twice I then obtained Ms Kruger's details from the home loan account and called her to assist.
Ms Kruger advised she did not want my assistance and cut the call.
Kind regards,Vanessa CroweGroup Customer Care
DK
Deon K's updateReviewer Update
02 Aug 2024, 16:55Topical of ABSA and Venessa Crowe. So Venessa close’s the incident number cause she feels the way the issue was raised doesn’t suit her, at the end of the day closing the ticket but I am the one who complain and my issues still isn’t addressed, just comes to show Venessa abilities to handle complaints but they would rather loose customers then resolve issues raised. Venessa you need training my girl.
DK
Deon K's update02 Aug 2024, 16:55
Reviewer Update
Topical of ABSA and Venessa Crowe. So Venessa close’s the incident number cause she feels the way the issue was raised doesn’t suit her, at the end of the day closing the ticket but I am the one who complain and my issues still isn’t addressed, just comes to show Venessa abilities to handle complaints but they would rather loose customers then resolve issues raised. Venessa you need training my girl.
DK
Deon K's updateReviewer Update
03 Aug 2024, 21:18I will also be reporting you to the popi act as I never gave you permission to gain my wife’s details on my account, nor are you allowed to just go on peoples accounts to gain details for your benefits.
DK
Deon K's update03 Aug 2024, 21:18
Reviewer Update
I will also be reporting you to the popi act as I never gave you permission to gain my wife’s details on my account, nor are you allowed to just go on peoples accounts to gain details for your benefits.
Absa's replyOfficial
05 Aug 2024, 16:16Dear Deon I tried contacting you previously however the call was cut.
I will be sending you an email to get more clarity on the complaint lodged.
Please respond to the email and I apologise for any inconvenience or confusion that was caused.
Kind regards,Vanessa CroweGroup Customer Care
I will be sending you an email to get more clarity on the complaint lodged.
Please respond to the email and I apologise for any inconvenience or confusion that was caused.
Kind regards,Vanessa CroweGroup Customer Care
Absa's reply05 Aug 2024, 16:16
Official
Dear Deon I tried contacting you previously however the call was cut.
I will be sending you an email to get more clarity on the complaint lodged.
Please respond to the email and I apologise for any inconvenience or confusion that was caused.
Kind regards,Vanessa CroweGroup Customer Care
I will be sending you an email to get more clarity on the complaint lodged.
Please respond to the email and I apologise for any inconvenience or confusion that was caused.
Kind regards,Vanessa CroweGroup Customer Care