RG
Raksha G

1 reviews | Active since Oct 2015

09 Dec 2015, 11:07

WORST BANK EVER!!!

ABSA IS JUST USELESS, NO ONE CAN EVER HELP YOU AND EVEN IF YOU GO IN AND STAND IN THAT LINE FOR AN HOUR, YOU THINK EVERYTHING IS SORTED AND YET ONLY TO FIND OUT NOTHING WAS SORTED. AND YOU CAN NEVER GET ANY ASSISTANCE OVER THE PHONE AS EVERYONE GIVES YOU ATTITUDE. EVERYTHING NEEDS TO BE DONE IN THE BANK AS IF WE DON'T HAVE WORK TO GO TO. I WENT IN TO CHANGE MY CONTACT DETAILS AND WAS TOLD EVERYTHING IS FINE ONLY TO FIND OUT A FEW DAYS LATER THAT WHEN TRYING TO DO AN INTERNET PAYMENT THAT MY CONTACT DETAILS ARE NOT UPDATED. NOW I HAVE TO GO BACK TO THE BANK AND STAND IN A LINE FOR ATLEAST 45MINS JUST TO CHANGE MY CONTACT NUMBER. I AM ACTUALLY CANCELLING MY ACCOUNT WITH ABSA AND MOVING TO ANOTHER BANK AS THIS WAS JUST THE LAST STRAW. THEY SERIOUSLY NEED A WAKE UP CALL. USELESS, HOPELESS BANK WITH EXTREMELY HIGH BANK CHARGES AND VERY RUDE STAFF IN ALMOST ALL THE BRANCHES.

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Replies (1)
Absa
Absa's reply09 Dec 2015, 15:17
Official
Hello Raks01,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,