EW
Eugene W
1 reviews | Active since Feb 2018
03 Jun 2020, 09:59
Worst bank during COVID-19 ABSA
This would be now the 3rd month I struggle with ABSA and their so called relief plan, I app**** for the payment relief plan in March and still my accounts are being debited as usual. On top of all of this I had R677 internet banking fee go off on my account. Completely unacceptable charges. This bank is one a person should avoid. I cannot keep fighting and using my airtime. I will therefor be leaving ABSA to find a better bank.
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Absa's replyOfficial
03 Jun 2020, 15:46 Dear Eugene De Waal Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care
Absa's reply03 Jun 2020, 15:46
Official
Dear Eugene De Waal Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards, Rezona Louw Group Customer Care