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Denzil M

1 reviews | Active since Aug 2022

28 May 2023, 09:50

Worst bank

Been with then for several years just to be given the worst service ever spend time on the phone to have my account rectified as it was placed on hold without my permission the staff are unprofessional and don't know their product they transferred me an told me go to a branch which I did at the branch they tell me call absa on Monday terrible service that is why I am leaving thus terrible bank

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Replies (2)
Absa
Absa's reply29 May 2023, 09:02
Official
Dear Denzil Munsami

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology.

Please provide me with your ID or Account number to assist you with this matter, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number  for your complaint is C-***3 Kind regards,Group Customer CareVanessa Crowe  
Absa
Absa's reply29 May 2023, 13:01
Official
Dear Denzil Munsami

Thank you for providing your ID number. Kind regards,Group Customer CareVanessa Crowe