Worst Bank by far

If I could rate this bank, their competence, level of understanding, ease of working with and just overall, I would give it minus stars. If you want to be dealing with problems of FICA being incorrect despite doing it in branch and on the app, then being told its your fault as if we the clients punch the info into their banking system, then dealing with staff that don't understand the issue or choose not to and make your life difficult, this is your bank. After all the frustration, explaining to every person numerous times and realising its best to just close the accounts, you have new dramas as they won't close the account. We decided to have both my kids accounts closed so we went into the 1 branch of ABSA that is the Westville branch were they actually do help, to do that, with all documents on hand. To our surprise, we were informed by the very friendly Zama there that she can send the request through but they cannot actually close the account immediately due to their branch not having tellers. She did send the request through and informed us that someone from ABSA will give us a call within 3 working days to confirm the closure. This was yesterday. Today we received that call and ...spoke to a Revelacia Williams ( spelling could be wrong). The call was for my 17 yr old daughters account and she answered and gave me the phone. Despite giving Ms Williams both my ID number and my daughters as well as the email address and phone number on the account and confirming we went in Westville branch yesterday and requested the closure, she also asked what type of account it is, to which I told her we do not know what the account is called but its a kids account as that's the account I opened for them. She then continued to say I have failed the security questions and will need to take my documents and go into a branch. What nonsense. This is by far the worst bank I've had to deal with in a long time.