PM
Portia M

1 reviews | Active since Jun 2013

28 Dec 2020, 10:23

Worst Bank and Worst Service Ever

On the 22nd of December I made a payment to an account that is unfortunately now closed***ner of the account had not informed me)

Upon getting notification from them that the account was closed once POP was sent to them I called ABSA to get assistance and of course that was a waste of time because I had to send an email to *** which I did.

A case was opened with however on the 23rd of December the case was closed without getting any service from ABSA. I then had to log another case which has since not gotten any feedback.

I called today the 28th to enquire ans was sent from pillar to post ans eventually todal that Digital on deals with emails and there is no ways to follow-up you literally have to log a complaint.

Mind you that money is needed where is was supposed to go and as True to ABSA's attitude of giving you the run around and not getting assistance they are doing it again.

And being a member of thier "Primier Banking" is a load of hogwash because those guys can't help you with anything.

I am really moving from this bank its ridiculous

0
Replies (1)
Absa
Absa's reply28 Dec 2020, 11:22
Official
Dear Portia, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email.  RegardsPravesh Bejay