WORST BANK and SERVICE

I have a student top up credit card with ABSA. ABSA cancelled the card from their side, but still want me to pay monthly fees. The card is not even available on my APP and I can't use it at all, but they still want to charge me. Hoe pathetic is that? Truly terrible service. If they can't even coordinate between departments. I am 100% moving my BANK to another bank.