Worst Bank

This bank is a nightmare feels like I've banking with a plaza shop according to the customer service provided absa is a very Selfish bank and they Lie! I Opened a ***** case wich was never given attention to well I went to the ombudsmen reported this and they referred me to Absa for a resolution I lost money that belonged to the deceased for our daughter through ***** I had sent them evidence that my Apple I'd had been hacked their never paid attention to that at first I was referred to Katleho Pule who apparently went on leave and left my case hanging of wich the deadline date was 23rd December I was referred to Karen Jonker whom I couldn't get hold of for quite some time she was not responding I finally got her response upon communication she said I 2as the one who approved those transactions according to their logs what a joke!Accusing me of such she said messages were sent and authentication through my number I contacted mtn and they confirmed that I never received any messages from the I asked them to call the consultant as she said they refused upon checks they saw that my Apple I'd was hacked as I had attached evidence they tried by all means to blame me for the date and time Apple notified wich is still in the same turnaround time of when these occurrences happend they claim it was a few hours after this bank is a disaster I asked them to come back to me with a resolution by today as it is the due date as ordered by the banking ombud the failed to do that and were not available on the phone the ***** lady I spoke to says the bank does not always Sen messages who is to blame for that?When they made claims that I received messages and requested emails from mtn ? Why would they require such evidence if it's not relevant now that I have gathered it ?I a it gonna it h go asks the for The Cell's number to provide my lawyer with all evidence of the statements that were contradicting that they said trying to shift the blame and to avoid assisting me falsely accusing me of *****ing my own money?Is this a bank or what?They are so heartless and they bully victims of internet ***** I am one of those victims absa fails when it comes to the customer first approach yet your money was with them they have sent emails contradicting what they say on the phone!!Absa I want my money!They have been trying by all means to avoid looking into the loopholes and failed to give me feedback on the date given by the banking ombud I will take further action against this bank if my issue is not resolved imagine everyone is going on holiday for Christmas and my child's money is missing yet the bank shows such negligence cause they know tomorrow is the closing date Karen Jonker and your ***** Lady bully customers and you don't even care about their complaints!Absa mishandled the issue and failed to follow ombudsmen instruction of giving me feedback by due date!wow what a bank feels like I'm dealing with a ****a shop so unprofessional and yet I was keeping my small investment st with this bank all the time?