Worst bank !!!

Firstly your “group care social media” team is pathetic . You have the rudest people namely Nthabiseng Sibande who is supposedly a specialist case manager . I have an unresolved issue which I am trying to resolve on my husband’s behalf. He is overseas for work and does not have the time to call a hundred times to speak to the right person . I do not have signing powers I am aware of that - she keeps interrupting me while I speak and talking over me then gets an attitude when I get angry because she is telling me the same thing over and over again . Of course I am going to be upset and mad when I am telling her the same thing and she keeps going back the the same issue which we have resolved . The issue is with a recall that was done. We called in last week and we were told that the recall was successful and that the money would reflect in 2 to 3 working days . That was last week . It is now Wednesday. Nothing has come in . When I spoke to Nthabiseng Sibande she was quite rude in telling me that I should check with my husband because there is nothing on the system . We did check and we called in again we were told the money should reflect . Why is it that there are two stories ? I don’t understand why not one person has picked up the phone and tried to reach my husband ! Not even one email and he has sent plenty !!!