TM
Tshepo M
1 reviews | Active since Mar 2018
05 Jul 2021, 15:56
WORST BANK
I've been making monthly payments to Absa bank for my loan account but to my surprise I found out today that I'm 9 months behind with arrears after checking my credit profile.
This is really disturbing as far as I know my account should be up to date and this is really damaging my profile.
The worst part I've been transferred from agent to agent when calling without getting any assistance.
I NEED THIS NEGATIVE FLAG TO BE RECTIFIED AND REMOVED IMMEDIATELY ON MY PROFILE.
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Absa's replyOfficial
06 Jul 2021, 10:48Dear Tshepo Mboweni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care
Absa's reply06 Jul 2021, 10:48
Official
Dear Tshepo Mboweni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care