WS
Werner S
1 reviews | Active since Mar 2015
20 Sept 2023, 19:11
Worst Bank
Waiting for nearly 6 months for prescription letters. You can phone them and you just get sent in circles through the call centre. No body knows how to simply help you. You can email all their email channels to no avail. I did however once get a response requesting my latest credit report. That was sent. As of today still no response or reply. All response you get is useless reference numbers.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
21 Sept 2023, 10:53Dear Werner
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***0.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply21 Sept 2023, 10:53
Official
Dear Werner
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***0.
Kind regards,
Vanessa Crowe
Group Customer Care
WS
Werner S's updateReviewer Update
27 Sept 2023, 13:12Vanessa Crowe. Your are an absolute hero and a great asset to Absa. You resolved my issues within 3 business days. This was something that we struggled with for nearly a year. Keep up the good work.
WS
Werner S's update27 Sept 2023, 13:12
Reviewer Update
Vanessa Crowe. Your are an absolute hero and a great asset to Absa. You resolved my issues within 3 business days. This was something that we struggled with for nearly a year. Keep up the good work.
Absa's replyOfficial
27 Sept 2023, 13:55Dear Werner
The reference to complaint number C-***0.
It is indeed pleasing to receive complimentary remarks as it was with great pleasure to be of assistance.
I wish to take this opportunity to thank you for your time and effort.
It is indeed pleasing to receive complimentary remarks as it was with great pleasure to be of assistance.
I wish to take this opportunity to thank you for your time and effort.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply27 Sept 2023, 13:55
Official
Dear Werner
The reference to complaint number C-***0.
It is indeed pleasing to receive complimentary remarks as it was with great pleasure to be of assistance.
I wish to take this opportunity to thank you for your time and effort.
It is indeed pleasing to receive complimentary remarks as it was with great pleasure to be of assistance.
I wish to take this opportunity to thank you for your time and effort.
Kind regards,
Vanessa Crowe
Group Customer Care