Worst and intolerable Service

I launched a claim on 18/03/2016 for Tv damage due to lightning. I called again on the 05 of April trying to make a follow up and l spoke to Sophy and Cynthia. I even emailed and nothing was done. I called for the third time on 8 April and spoke to Muhammed and still nothing has been done. I called again today 13 April and no substantial information has been given to me up to today. i had to use my own money to fix one of the tvs because of lack of response from Absa idirect. This is totally unacceptable considering that l am a client and l have been paying my premiums for ten years with no claims and the first time I claim l get ********** service. How you want me to handle this??? I will inform all people that l have referred to you on this poor and unacceptable service. I will also follow up with the ombudsman also regarding this matter.