TM
Thato M

1 reviews | Active since Mar 2020

09 May 2022, 16:55

Worst Account Opening Process I've Ever Encountered

Terrible, just a terrible experience altogether. I've been trying to open a business account with Absa for the past month... imagine - a whole month. What places the cherry on top is that, the body of the confirmation email I received does not correspond with the confirmation letter - all this time I have been giving my clients the INCORRECT account number and they've been making payments for my services, into SOMEONE ELSE'S account - I've had to offer to settle my clients Reversal Fees because the Absa Action Line said that there is NOTHING they can do on their side. Amazing.

This has by far been the worst banking experience and lack of assistance I've ever experienced.

I still don't have my bank cards - I started this process on the 6th of April 2022.

0/10 would recommend.

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Replies (1)
Absa
Absa's reply10 May 2022, 10:37
Official
Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contact you telephonically during the day.  Looking forward to being of service to you.  Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 

Best regards,