BC
Bianca C

1 reviews | Active since Aug 2021

09 Jan 2025, 12:02

Worst Absa vehicle finance service!!

Worst service ever!! For two months I'm struggling & complaining about wrong amounts that's being deducted (almost double the amount). After many phone calls & lots of struggle Absa did refund the correct amount. I did inform Absa vehicle finance that Jan 2025 debit order also shows the wrong amount. I did everything Absa told me & Absa did confirm that January's debit order will be changed to the correct amount. Now still on 8 January 2025 the wrong debit amount went off & because Absa can't do their work properly they informed me that I will have to pay for debit order interest amounts, because the debit order was reversed. Why must I pay for debit order interest amounts because Absa can't do their work properly & let the correct amount be deducted with the debit order!! Would NOT recommend Absa vehicle finance!!

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Replies (1)
Absa
Absa's reply09 Jan 2025, 13:17
Official
Dear Bianca De Carvalho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***8. Kind regards,Group Customer CareRezona Louw