EZ
Elmarie Z

1 reviews | Active since Jun 2024

22 Jun 2024, 14:27

Worst ABSA service with client of 30 years

Ive been a client of Absa for almost 30 years. I had troubles with my vehicle account regarding payments and restructuring. After ive spoken to a lady the 19th of june 2024 and emailed all the documents se requesting within 30 mintues she told me that her manager will get back to me after 5 day still no feedback ive emailed het 6 times to het personal email adress still she is ignoring me i e called again and spoken to second lady and explained everthing again and mailed everything again and requested that the lady get back to me ASAP but still no FEEDBACK FROM ABSA. AFTER 3P years i cant wait to close ALL MY ACCOUNTS with absa and i promise you NO ONE WIL CALL ME. DONE WITH ABSA

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Replies (1)
Absa
Absa's reply24 Jun 2024, 09:00
Official
Dear Elmarie Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will look over it and give you my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***6. RegardsPravesh BejayCustomer Value Management