WORST ABSA EXPERIENCE

So we have a home loan from ABSA with a flexi reserve activated. i have made additional payments for the past few months and now i need access to the flexi reserve balance. I don't have an ABSA transactional account so when i phone the call centre, they said they will email my a letter which i can fill in and attach a bank statement to where they will pay the balance request, i have phoned on 4 separate occasion and never received a letter via email where in all 4 cases the email address was confirmed. Now to speed up the process, i want to open a ABSA transactional account online, follow the process (not user friendly) got no account number so link my home loan to my transactional account to transfer the funds, i then again attempt to phone to the call centre the agent can't provide me with a account number even though he can see there is an open transactional account. WORST SERVICE EVER. WORST ONLINE USER INTERFACE EVER. WORST BANK EVER