Worst Absa experience

Worst client service ever starting at the door, a landy and I had to stand outside while other just jumps the que and when I walked in I got called back by security because I did not give my ID but not 1 of the four that jumped the line even stopped to give their ID and when I questioned it the security guard said to me he knows to to do his job, and apparently when you go to the teller I side the bank you don't need an ID and details.... Point is they are entering the same building as I am so what is the to track?

I will never go to ABSA in Heidelberg Mall ever again!!!!!