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nomsa S

1 reviews | Active since Aug 2011

24 Aug 2016, 14:20

WORST 1ST TIME ENCOUNTER WITH ABSA

<p>Wiseman from Absa called me to force me to pay the car installment. i had given the dealership my banking details of which they got to Absa late dont know how late it is. whe i saw that I wasnt debited i called ***nt sure how many times and was told that they cant find me on their system and i went to Mall of Africa Absa was told the same that they cant fine me and i called to my car dealer to advise them on debit order issue and was advised that they did send through my banking details and not sure why Absa isnt debiting. i also sent an email to Absa Vehicle Finance ********** wisema was so rude in telling me that it was my responsability to make sure that the money is paid in but how was i suppose to make sure that the money is taken when i sign up for debit order. i didnt sign up for cash payment. NOW I AM IN ARREARS WHERE AS ITS NOT MY FAULT. I DID SEND EMAIL, CALLED CALL CENTRE AND WENT IN. he finds me at faults i felt attacked he even told me that if i dont pay they will keep on calling till i pay as if i have 6 months not paying. WHAT A HORRIBLE FISRT TIME ENCOUNTER WITH ABSA WILL NEVER EVER DO BUSINESS WITH THIS BANK. he was supposed to call and appologies for the delay and ask me to go and pay cash not threaten me the way he did telling me that he is doing his job. HE ISNT PROFFESIONAL. I AM GOINT TO CHNAGE THE CAR FINANCE AS I REALLY DONT LIKE ABSA RIGHT NOW.</p>

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Replies (1)
Absa
Absa's reply25 Aug 2016, 07:14
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,