Worse service received in my time of banking with Absa.

Good Day

I am truly disgusted with Absa service lately . Approximately 2 months ago I logged a complaint with Absa insurance (what a mission ) I advised them of the damage done to the ceilings of 3 different rooms in my house . The only response i ever received was that my claim was registered ,thereafter i had to keep calling and send emails which were not even acknowledged . I kept being told the same story over and over . To date which is the 15 May18 after calling to find out what was happening i am now told that my policy does not cover the damage . The consultant whom i spoke to also basically told me its my negligence .So basically after the heavy rains Absa expected me to get onto the roof to see what damage has been caused -Well i am sorry that is not a females job .Anyway I am now escalating the matter to the Ombudsman so they can look into this matter as soon as i receive my rejection letter which the consultant promised me this morning after we spoke at 1039am and the day is nearly over and i am still waiting .