Worse service from ABSA/Fors credit

I am experiencing a very bad service from Ford credit/absa, this is not even the first time.

I was behind with payments due to some legal family issues that was happening and payments couldn’t be made until a certain verdict can take place.

ABSA personnel called me and I explained the situation and she informed that nothing was gonna be charged or be done to my car until 10 days and I informed her that 10 days is enough for me to sort my issues and I will be fetching my car. I had specifically informed the lady that if there are charges with the process is better for me to take my car to sell it, there always another absa personnel who was willing to assist with that.

I was informed that no charges and nothing will happend until after 10 days. I agreed and hand over the car no absa.

I sorted out my issues and pay the arrears to absa on day 9 and fetch my car the following day and the nightmare started.

Firstly I was told there is about 9000 that is going to be added to my account

Secondly, I was given a letter that indicated that the car was removed from my name and now at absa. I had to redo road worthy and licence the car, which I still cannot do even now. No document was send to me for me to be able to do that. I had to call and beg them them to send document that was required.

After a long fight I finally got the document to roadworthy the car.

Thirdly I cannot now licence the car as the car is still on absa s name. I have tried to call the complains department which after a day of opening the case I was told that the case is closed no feedback nothing.

It has been ver 27days now, the document that I have signed said the car was going to be transferred bac witching 10 days, however even today the car is still on absa s name. I sent an email to ask how far the process was which wa then ignored.

Iam very frustrated with absa and it really sad that Iam paying over 9000 a month for these kind of service. I will never finance with absa again