Worse service ever from a bank institution

A study loan was granted to my daughter from ABSA . An appointment to sign all relevant documents was made at Festival Mall ABSA by Corrie in Bloemfontein at sudy loans for 18 Nov 2014. I took special leave and drove all the way 60km's to be there as I knew that the deposit for the studies must be paid before end of Nov 2014 of which Corrie was well aware of from the very first day. ( all proving mails available)<br> On 25/11/14 I learned that the loan documents signed by myself at ABSA Festival mall were never couriered to Corrie at ABSA Bloemfontein and therefore the deposit can't be paid to CTU. Eventually the deposit was paid in time after lots of frustrating calls and mails.<br> A laptop was also ordered as part of the loan deal as ABSA Bloemfontein study loans (Corrie) informed me that I may only make use of their laptop supplier -Digitalplanet.<br> <br> After numerous un answered mails and most frustrating telephone calls is it now 29/01/2015 and still no sign of the laptop or a delivery date. .My daughter need to start with her studies 09 February 2015. Apparantly the sudy fees are paid??.<br> <br> This is an ongoing frustration. Information gets misplased and no promises are kept to delever