worse service ever

I opened a Absa account on date 29.03.2021 after a week of waiting for a callback. I got the account activated and everything also got the account number and documents...I wanted to submit my new bank details to the company i work for to pay my salary in..The worse experience i could ever imagine for..No one could help me with a confirmation letter to submit for my salary to be paid in to. I spoke to a Lady called Frieda and she told me to send me details to swithcquery email and i will get the letter in one minute. Its almost two hours now and worse case scenario i had a deadline at the company for 12oclock but no one could help me with a letter ..This is the worse bad service from a bank