Worse service ever!!!!!!!

Absa got back to me to apologize for the inconvenience and send me an email and after my last email I rep**** to, they never came back to me yet again I honestly can't believe the service of Absa, they are quick to read and respond to Hello Peter and then after that no one cares, if Absa does not want to help with finance just say so really can't believe that they are not willing to assist because of an old payment history that is still on my name and I can't get it off my name after I got a paid up letter