Worse service ever.

Oh wow, who would have thought that service levels can drop to this level? Actually, it did not drop, it started digging ;). They send out an email saying that there were changes to my personal details and if I did not request these I should phone them. Well, my calls started at 9 this morning and thus far I got nowhere. And to top it I pay to be a private banking client. First, the agent cannot tell me what has changed despite the fact that we went through a very weird verification process because their system cannot send me an OTP. Then I get transferred and cut off. Then I get cut off again on my second attempt. And the same when I tried going via the complaint line. I am sorry but even incompetence has a limit and Blapsa is abusing that limit.