Worse service ever

I am sick and tired of the treatment I get from Absa, on the 18th of February I Lodged complain I received email of acknowledgement of the incident with reference No. ********** , even got a call that the matter will be resolved withing 3 days. After a month onthe 18th of march I call to get help they apologized and promised it will be resolved within 3 days. Last week of march I call again I spoke with Tshepang from call centre she transferred call to Daphney she told me the complain is closed, how do you close the complain without resolving it? She promised to get back to me even today she hasn't call me and my matter is not resolved. Guys I mentioned I just got home loan with another bank and I am not allowed to make any credit and Absa intentionally did 3 enquiries which appears on my credit report that I tried to open Credit Card which I have never I app**** any credit card with Absa. I fed up with the service I am getting I want those enquiries removed on my ITC it will affect my credit score