NN
Naidoo N

1 reviews | Active since Sept 2016

12 Jun 2017, 10:34

Worse service EVER

<p>I logged a request with the COMPLAINTS RESOLUTION SUITE on the 2nd June and received feedback from Lesley Harris on the 5th June 2017 saying that the query has been escalated to her manager. </p> <p>On the 7th June i called in and was advised that lesley will contact me, still waiting, i called on the 9th and was promised that i will get a call before end of business still waiting :(, </p> <p>I moved my business from FNB - ABSA for a reason but i strongly believe now that it wa the biggest mistake that i have made. </p> <p>Yes FNB has their flaws but they atleast come back to the clients in time, they resolve your queries even if its not to your satifactory but atleast you are not kept in the dark and have to spend your time calling them. </p> <p> </p> <p>I am so disppointed in ABSA I will not recommend anyone to do business with them </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Absa
Absa's reply12 Jun 2017, 11:49
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply12 Jun 2017, 15:24
Official

Thank you