MZ
Mpho Z

1 reviews | Active since Nov 2019

06 Dec 2019, 15:05

Worse service 3rd-time around with ABSA (I guess You deliberate chasing me away)

On 27 November I bought the R 149 (1Gb Data ) through the online channel but my data wasn't allocated . I contact dispute ( C-***0) and I was told I had to take up with Vodacom . I went to vodacom(06-Dec) and I was told I had to take up with ABSA .

So been given the round a round and no one want to take up the responsibility which is caused by absa as their online channel is not working well . I have email both statements(absa + vodacom) to disputes with reference (C-***1) .....

I had few bad experience when dealing with absa and I get charge expensive bank charges on cheque account for what if service is horrible.

0
Replies (1)
Absa
Absa's reply10 Dec 2019, 09:12
Official
 
Dear Mpho

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically. 

Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management