MZ
Mpho Z
1 reviews | Active since Nov 2019
06 Dec 2019, 15:05
Worse service 3rd-time around with ABSA (I guess You deliberate chasing me away)
On 27 November I bought the R 149 (1Gb Data ) through the online channel but my data wasn't allocated . I contact dispute ( C-***0) and I was told I had to take up with Vodacom . I went to vodacom(06-Dec) and I was told I had to take up with ABSA .
So been given the round a round and no one want to take up the responsibility which is caused by absa as their online channel is not working well . I have email both statements(absa + vodacom) to disputes with reference (C-***1) .....
I had few bad experience when dealing with absa and I get charge expensive bank charges on cheque account for what if service is horrible.
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Replies (1)Absa's replyOfficial
10 Dec 2019, 09:12Dear Mpho
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply10 Dec 2019, 09:12
Official
Dear Mpho
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
